Good Morning. I am so encouraged by everyone here that I started the process for myself. It means a lot to see so many successful people.
I'm not happy about sharing a negative experience right off the bat, but you all have experience with this stuff.
I contacted a facility in Orlando where my husband recently had a major procedure done (not bariatric), and his outcome was great. It's over an hour away, but my Husband did well, so I picked them.
If it weren't for STAFF incompetence, I would be on the telehealth meeting with the Dr. in an hour. Instead, I told them to forget it.
Besides all the little things, wrong email, wrong, old phone number on their letterhead etc, there were 2 major things that got to me.
The Fax.....2 days before the video call, I emailed them that I faxed my forms over to them. They waited until late in the day yesterday, to email, not call me, to say they didn't have it, and they needed it before the video call. I panicked because I didn't see the email until it was after hours for them. I called and left a message with the fax confirmation, date and time, and it had to be there, what else could I do?
The Video Call.....A few days before the video call, a girl, I didn't write down her name wish I did, called to make the video call appointment with me, and walked me through getting the Microsoft Team app for the video call. It wasn't easy with all the signing up and passwords and junk, but she helped me through.
This morning, with the video call an hr and a half away, the Pt Advocate called me to say they "found" my faxed papers, they were put in the wrong box. (I don't know about any of you, but when I was working in an office and was expecting something by mail or fax......I would GO look for it, before I said I didn't have it). She also said she couldn't get to my Pt. portal because it was being used by a different named patient???? I don't have a patient portal...??
She said I could do the ZOOM call. I said I'm already signed in and ready on MICROSOFT TEAM!!!! She said, no it's on ZOOM. She didn't know who told me MTeam and that they don't use MTeam, but she would walk me through getting on Zoom. With the meeting 6mins away, I said forget it. I told her I no longer had the confidence with them I had starting out and that I would look for another facility.
After stressing over emails, passwords, signing up for video phone calls AND spending $22 to fax them the forms they needed, they had sent me down a dirt road. ( I have learning disabilities from getting 4 concussions over a 3 year period, so using computers and technology in general, is a major problem and major stress for me. I can do basics but it usually takes me twice the amount of time. I told the girl it takes me a little extra to process tech stuff.)
So, now I'm back to square one. Kinda mentally exhausted from the go around with these people. Now I need to research another place.
If you made it this far through all the negative vibe, Thank You so much for letting me vent to you.
I'm not happy about sharing a negative experience right off the bat, but you all have experience with this stuff.
I contacted a facility in Orlando where my husband recently had a major procedure done (not bariatric), and his outcome was great. It's over an hour away, but my Husband did well, so I picked them.
If it weren't for STAFF incompetence, I would be on the telehealth meeting with the Dr. in an hour. Instead, I told them to forget it.
Besides all the little things, wrong email, wrong, old phone number on their letterhead etc, there were 2 major things that got to me.
The Fax.....2 days before the video call, I emailed them that I faxed my forms over to them. They waited until late in the day yesterday, to email, not call me, to say they didn't have it, and they needed it before the video call. I panicked because I didn't see the email until it was after hours for them. I called and left a message with the fax confirmation, date and time, and it had to be there, what else could I do?
The Video Call.....A few days before the video call, a girl, I didn't write down her name wish I did, called to make the video call appointment with me, and walked me through getting the Microsoft Team app for the video call. It wasn't easy with all the signing up and passwords and junk, but she helped me through.
This morning, with the video call an hr and a half away, the Pt Advocate called me to say they "found" my faxed papers, they were put in the wrong box. (I don't know about any of you, but when I was working in an office and was expecting something by mail or fax......I would GO look for it, before I said I didn't have it). She also said she couldn't get to my Pt. portal because it was being used by a different named patient???? I don't have a patient portal...??
She said I could do the ZOOM call. I said I'm already signed in and ready on MICROSOFT TEAM!!!! She said, no it's on ZOOM. She didn't know who told me MTeam and that they don't use MTeam, but she would walk me through getting on Zoom. With the meeting 6mins away, I said forget it. I told her I no longer had the confidence with them I had starting out and that I would look for another facility.
After stressing over emails, passwords, signing up for video phone calls AND spending $22 to fax them the forms they needed, they had sent me down a dirt road. ( I have learning disabilities from getting 4 concussions over a 3 year period, so using computers and technology in general, is a major problem and major stress for me. I can do basics but it usually takes me twice the amount of time. I told the girl it takes me a little extra to process tech stuff.)
So, now I'm back to square one. Kinda mentally exhausted from the go around with these people. Now I need to research another place.
If you made it this far through all the negative vibe, Thank You so much for letting me vent to you.
