Pat99
Member
You would think I would be 100% happy since being assigned my surgery date. And I was, until I started getting phone calls from the hospital requesting that I schedule more testing. The problem is that I have already had the testing done. When I explain this to the person who called me I usually get a response like “Oh, maybe I should check the data base again to see if I can find it” or “Can I have the phone number of the specialist so I can request a copy of the report”. I think the problem is that they did in fact check the data base but were overwhelmed when they saw the volumes of paperwork and realized that they would actually have to read each page until they found the report they were looking for. It is much more convenient for them to have me come in to repeat the test, and pay the co-pay, and pay for parking and pay for gas and perhaps lunch, not to mention my time involved.
Has anyone else had to go through this? It’s becoming increasingly frustrating.
Has anyone else had to go through this? It’s becoming increasingly frustrating.